Refund policy

As the purchaser of items from Fleuriste Laval Ouest, The purchaser agrees to: 

• All sales are final 
• as flowers are a perishable item, returns are only accepted under the following circumstances:
• all issues must be indicated to us within 24 hours of delivery . If you are contacting us after hours , please email us at fleuristelavalouest@yahoo.ca
• We will happily replace any damaged item which may have had quality affected during shipping.
• As items are perishable, we do not issue refunds, however, if the issue cannot be resolved, an in-store credit may be available
• returns are accepted on a “quality “basis, only. Issues of “not liking” the arrangement are not grounds for a return
• as flowers are perishable, you must water them, otherwise they will not last long. It is the recipients responsibility to re-cut and water the arrangement.
• As all flowers are not always in season or not in stock, Fleuriste Laval Ouest reserve the right to substitute blooms with a similar look and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertising picture as possible. If you require a specific product, please call and check for its availability.
• Delivery times are generalized to before 5pm . If you require a timed delivery, please call and speak with one of our designers to make those arrangements.
• it is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early [if delivered to a workplace.] or is out of town [for home deliveries], unbeknownst to us, it is not a cost for a refund or exchange, as we have fulfilled our obligation in delivering upon the date of request, as ordered  by the sender. We normally call ahead of time to verify if someone will be home.